1) SLOW CONNECTION
If you are having problems with a slower than expected connection please check the network type under the “Mobile” tab in the preferences window.
2) NO SIGNAL/CONNECTION
If the connection manager is not able to find a signal please try the following steps:
- You may be out of range of a signal, to check this please look to see if your mobile phone has signal in the same location.
- If you have a mobile phone you can check that your SIM is working by putting your dongle SIM into the mobile phone to see if it can then make a normal connection (please be aware that making calls or sending messages while using your SIM will be charged).
- If the SIM will not make a connection in a location where you are usually able to make a phone call, please call customer support for assistance.
3) COMMON ERROR CODE
- Error 619/628 : This is generally concerning an incompatibility between the APN setting (“ network mobile name “) indicated in the SIM card and the used offer. The easiest is to contact your customer service.
- Error 633 : You generally just need to disconnect and reconnect the USB so that you can connect.
3) NO SIM/INVALID SIM
If you see the error message “Insert a SIM” or “Invalid SIM” in my connection panel, please try the following steps:
- Unplug the device from your PC
- Check that the SIM card is correctly inserted into the device and then try again
- If this does not work try restarting the computer and opening the connection manager again
- If the problem still persists please call customer support for technical assistance
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